When you purchase furniture, you want it to last a lifetime. Here at Kacey Fine Furniture, we feel the same way and take extra steps to ensure that the furniture you purchase is high quality and built to last.

• How does Kacey ensure the upholstered furniture you are purchasing is of good quality?
• How does Kacey ensure the casegoods (wood) furniture you are purchasing is of good quality?

What does Kacey Fine Furniture do to help me get my furniture in my home undamaged?

Furniture that's damaged when it's delivered is a big problem in the furniture industry. In fact, it's one of the biggest sources of complaints we heard when we interviewed Denver area residents.

So…how does Kacey Fine Furniture help ensure that your furniture gets into your home looking like new?

First, because we receive full truckloads of furniture shipped directly to our warehouse from our manufacturers-we avoid middlemen and the additional handling that can lead to damaged furniture.

Then, we have Warehouse Inspection, Furniture Police Inspection and Delivery Prep processes which are so comprehensive they reduce the chances of any damage occurring to almost zero. In fact, in the last two years damage has only occurred less than 1% of the time. Having said that, it's important to know that you're protected if something unforeseen occurs. That's why we have developed The Kacey Fine Furniture Satisfaction Guarantee which provides you with 100% protection.

Our 3-step, 24-point inspection and delivery process ensures your furniture arrives looking like new.

Here's why:

Step 1: Warehouse Inspection

• Warehouse personnel unpackage the furniture and reconcile it against the shipping invoice to ensure that the correct piece was shipped.
  
  
• Each piece is then inspected under special lighting designed to show every possible defect or blemish. The competition doesn't always do this, and therefore can't determine if the item was damaged during shipping.
  
  
• Casegood pieces are then inspected for proper functioning by opening and closing all doors and drawers.
  
  
• Each piece is checked to ensure all hardware (knobs, handles, hinges, etc…) is present and properly installed, and that shelves and shelf clips are present and undamaged.
  
  
• Tables and chairs are inspected to ensure they are level.
  
  
• Upholstered Goods: Upholstered goods are unwrapped and checked for the following:
  
  
• Do dye lots match between pieces?
  
  
• Are all pillows present and accounted for?
  
  
• Are the arm caps present(if available)?
  
  
• Are the piece's legs installed and undamaged?
  
  
• Is the dust cover undamaged?
  
  
• Are there shipping "rubs" (this is especially important for leather furniture).
  
  
• All wood pieces are polished and cleaned for the next step, inspection by The Furniture Police.

Step 2: The Furniture Police Inspection

The Furniture Police are responsible for the same kinds of inspections our customers do when they get their new furniture-they look for obvious problems. Furniture Police inspection is a Kacey Fine Furniture exclusive process that acts as a double check on warehouse inspection. They then go a step further and look for potential problems that most people wouldn't even think to look for. Here's what they do:

• Check drawers and doors for smooth operation by opening and closing them several times noting any dragging or rubbing.
  
  
• Check drawers for a close fit with the frame, noting any excess gapping or inconsistencies.
  
  
• Ensure that leaves fit properly in tables, checking to see if gapping on aprons are consistent (wood will expand) and ensure that tabletops show no gapping when the leaves are in place.
  
  
• Check glass tops for chips or scratches.
  
  
• Check for runs in finishes-including legs, side panels, and skirts/aprons.
  
  
• Check for scratches.
  
  
• Check to ensure that the stain and finish is even.
  
  
• Check to ensure that stain and finish is not missing on edges.
  
  
• Check to ensure that leather furniture doesn't have scratches, mars, cuts, or scrapes that are not natural markings.
  
  
• Check mirrors to ensure there are no scratches and that corners are not chipped.
  
  
• Check to make sure there is no warping on tabletops.
  

Step 3: Delivery Prep- The Kacey Fine Furniture "Defensive Delivery Protection Program"

Once furniture has passed inspection by the Furniture Police, it is ready to be delivered. Special precautions are taken to protect the furniture that our competition doesn't always provide. It may take more time and cost more money for Kacey to provide them for our customers, but they really do make the difference between your furniture arriving at your home damaged-or looking brand new. Here's how we protect your furniture:

• We shrink-wrap the entire piece to protect against dust or humidity.
  
  
• We pad-wrap the corners to protect them against dents or damage.
  
  
• We shrink-wrap a second time just to make sure everything is tight.
  
  
• We individually load each piece-furniture is not stacked on top of each other. Some competitors stack furniture to cram more into each delivery truck.
  
  
• We blanket wrap each piece for additional protection and tie them in place in the delivery truck so nothing is loose. We don't want your furniture crashing against other pieces in the truck.

The preparation and care we put into getting your furniture to your home undamaged really does make a difference  — The Kacey Fine Furniture Difference.

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To read more about our satisfaction guarantee, click here.